WX 200 Weather Station Software
(630-1015) Troubleshooting Faxback Doc. # 38362
This section contains some suggestions for solving problems that you might
encounter while using your AccuWeather for Windows Weather Station
Software.
If you can't find the answer to your problem in this section, consult the
full AccuWeather for Windows User's Guide (available by calling or writing
AccuWeather) or contact an AccuWeather Systems Operator for 24-hour
technical support at (814) 237-0309, extension 250.
Symptom Possible Cause(s) Suggestion
You receive one or The communications driver Select the correct
more communications is attempting to access a COM Port settings.
errors when you open CM Port that is not See "Operation,"
AccuWeather for properly configured. For Faxback Doc. # 38355.
Windows. example, if you connected
your mouse on COM 1, an
error message appears
stating that COM 1 is not
available.
ND Appears in the The WX 200 is not Ensure the WX 200 is
Weather Station installed or connected installed and
Window (in one or properly. connected properly.
more boxes other
than Sunrise/Sunset The software's weather Click on Enable/
and Moonrise/Moonset). station port is disabled. Disable Weather
and Moonrise/Moonset). Station Communications
on the button bar to
enable the weather
station communications
port on your PC. Or
Click on the Setup
menu and select
Communications, then be
sure an X appears in
the box next to
Weather Station Port
Enabled. If not,
click on the box so an
x appears.
The software is not set Select the correct COM
to use the correct COM port settings. See
port setting for the "Operation," Faxback
WX 200. Doc. # 38355.
You receive an Your software cannot See "Correcting an
Undefined Dynalink locate the correct Undefined Dynalink
Error while using WINSOCK.DLL file. Error."
TELNET to connect
to AccuData.
Text products are Unlike graphical Scroll through the
missing from a products that are Terminal window using
request you displayed in an the scroll bars to
submitted on individual window, view your text
AccuData. text products appear products.
in the Terminal window.
The Terminal window Start a Record session
holds a maximum of (select the
255 text lines. If File/Record menu
the text product(s) option). This records
you receive exceed and saves all
255 lines, some of information received
the information will on the Terminal window
be lost. to a file you select.
When you finish,
simply stop the Record
session.
Your modem stays You did not click on Click on Disconnect
connected after you Disconnect from AccuData from AccuData (the red
disconnect from on the button bar. phone button) on the
AccuData. button bar.
If you clicked on Update your modem
Disconnect from initialization string
AccuData (but your in the Setup/Login
modem did not menu to enable your
disconnect), your modem modem to detect DTR
initialization string transition. See
might be incorrect. "Updating Your Modem
Initialization String."
You are unable to Your printer is not Ensure your printer is
print from properly installed or properly installed and
AccuWeather for connected. connected.
Windows.
Your computer is using Save the data or
an invalid print driver. graphic you are trying
to print to a disk,
then try to print it
from another
application (such as
Windows Paintbrush or
another graphics
program, for example).
If the errors still
occur, your print
driver is invalid.
Install the correct
driver for your
printer to correct
the problem. The
correct print driver
should have been
included with your
printer.
Note:
If a file prints correctly from Paintbrush but not from AccuWeather for
Windows, contact AccuWeather Technical Support (see "Using AccuData,"
Faxback Doc. # 38360).
CORRECTING AN UNDEFINED DYNALINK ERROR
When you select TELNET as your communications port, AccuWeather for Windows
tries to establish communications with your internet service provider using
a WINSOCK.DLL file stored in your WINDOWS or WINDOWS/SYSTEM directory. If
the current stored version of that file is not correct or if no WINSOCK.DLL
file exists in either of those directories, you might encounter an
Undefined Dynalink error.
Follow these steps to correct an Undefined Dynalink error.
1. Search your hard drive for the file WINSOCK.DLL (for example, using
File Manager's File/Search menu in Windows 3.1 or earlier, or using
Find on the Start menu in Windows 95).
Notes:
AccuWeather for Windows automatically installs a temporary WINSOCK.DLL
file in the AAWIN directory for mechanical purposes only. Do not
consider this file during your search.
If you find more than one WINDSOCK.DLL file on your system (excluding
the one located in the AAWIN directory), be sure to keep track of each
file's location. You might need to follow Steps 2-4 for more than one
file (using the trial and error method) until you find the one used by
your service provider.
2. Delete the temporary WINNSOCK.DLL file in the AAWIN directory.
Note:
If you get an error message telling you that the file cannot be
deleted, shutdown and restart Windows to remove the file.
3. Copy the WINSOCK.DLL file you located in Step 1 to the WINDOWS or
WINDOWS/SYSTEM directory.
4. Start AccuWeather for Windows and select TELNET as your communications
port.
If your selection is accepted, you are now ready to get your favorite
products from AccuData over the Internet!
If you get the Dynalink error again and you found more than one
WINSOCK.DLL file on your system, start over again at Step 2 and copy a
different file.
If you are unable to find the correct WINSOCK.DLL file, contact your
Internet service provider or AccuWeather Technical Support for assistance.
CORRECTING MODEM/COMMUNICATION PROBLEMS
Updating Your Modem Initialization String
If you click on Disconnect from Accudata on the button bar but the modem
stays connected, you probably need to update your modem's initialization
string.
To hang up, most logout scripts send the sequence +++ to the modem
followed by the ATH command. Sometimes, the modem might not interpret the
+++ string as attention to accept modem commands. As a result, the ATH
command is not processed by the modem and the connection is not
terminated.
AccuWeather for Windows transitions to DTR after LOGOUT processing. If
your modem is enabled to detect this transition, the connection will be
terminated. If your modem is not enabled, the transition will have no
effect. Consult the owner's manual provided with your modem for the
correct modem command to enable detection of DTR operations (the command &
D2 works for most modems).
Modem Initialization Recommendations
If you are connecting to AccuData by dialing directly, AccuWeather for
Windows uses the Modem initialization string from the Setup/Login dialog.
In most cases, the default string supplied by AccuWeather is all you need
for proper connection. However, if you are experiencing communications
problems, you might need to change the initialization string so it
contains the following commands:
1. Reset your modem to the factory defaults
2. Enable software flow control
Consult your modem's owner's manual to find the specific modem commands
for resetting the modem and enabling software flow control.
For many modem types, hardware flow control rather than software flow
control is the default factory setting. In this case, if you only do a
reset to factory defaults, you will experience more communications
problems since your modem is expecting hardware flow control and
AccuWeather for Windows is using software flow control.
For example, a US Robotics Sportster modem uses a default initialization
string of AT&P1, which resets the modem to the hardware flow control
profile. To operate correctly with AccuWeather for Windows, however a US
Robotics Sportster modem should use the initialization string AT&F2, which
tells the modem to reset to the software flow control template (&F2).
Notes:
Your modem might use a different command to enable software flow
control.
Once you enter the basic initialization string required for your
modem, you can add other initialization parameters (such as speaker
volume, speaker on/off, and so on) to the end of the modem
initialization string.
If you still have problems after resetting your modem's initialization
string to it factory defaults and enabling its Weather Technical Support.
(LB/km-03/12/1997)